This policy applies to direct purchases of Astrolobe Continuity and Astrolobe ARK digital products from Astrolobe. Last updated August 20, 2026.
You may request a refund within 7 calendar days of purchase. Astrolobe will normally issue a full refund to the original payment method. A refunded purchase ends the corresponding product license and Astrolobe may disable any remaining hosted download access.
After the 7-day window, Astrolobe will still correct or refund duplicate charges, inaccessible or corrupted delivery that Astrolobe cannot restore, and material mismatches between the delivered product and the product description that Astrolobe cannot reasonably correct.
Refunds after the 7-day window are not promised for change of mind, failure to use the product, unsupported environments that conflict with published requirements, or dissatisfaction with project, engineering, game, or commercial outcomes that the product does not guarantee.
Email support@astrolobe.com with the purchase email, product name, approximate purchase date, and reason for the request. Do not send payment-card data. Refunds are returned through the payment provider to the original payment method when available.
Astrolobe